We seek long term partnerships that allow our clients to manage the process with reasonable margin for themselves and competitive prices for their clients. We recognize that even the highest-level production must be matched by great service. Our experienced, friendly and knowledgeable customer service personnel strive to make it easy for you to do business with us.
1
Proper Communication
2
Cutting-Edge Software
3
Transparency in Pricing
4
Responsibly Controlling Costs
Quick & Clear
Proper Communication is Important
When you partner with Tidewater Direct, we keep you updated.
We answer quickly and respond clearly to all inquiries, even at night or on weekends. Our account managers are equipped with software that makes production status and shipping information readily available. They can easily determine inventory balances in any of our 3 plants. Our software allows our account managers to be in complete control of your jobs, and respond quickly to price requests.
Our software allows our account managers to be in complete control of your jobs and respond quickly to price requests. The price you agreed upon is the price you’ll pay.
Quote
Our quotes are professional PDFs that display clearly each specification of the job.
Job
Once accepted, your quote is transformed seamlessly in your job.
Alterations
If your job alters along the way, we’ll inform you immediately of any change in price.
Invoice
Upon completion of your job, your quote becomes your invoice.
Keeping Costs Low
We Control Our Costs and are Financially Responsible
At Tidewater Direct, we own our buildings, trucks, and equipment. We review production performance regularly which is basis for the pricing we give. That is why in an industry dominated by price chasers, Tidewater Direct remains a price setter. Furthermore, you can be sure that the manufacturing price you receive from us today will be the price you would get tomorrow.
Controlling Costs
Tidewater Direct owns our buildings, trucks, & equipment.
Regular Reviews
Pricing is based on production performance reviews.