Tidewater Direct Institutes SOPs in All 3 Facilities

Written Standard Operating Procedures become a way of life at Tidewater Direct.

Centreville, MD 1/5/2010 – Tidewater Direct, a leading continuous forms and generic insert printer, has implemented written Standard Operating Procedures in all 3 of its facilities, to create best practices across the company. The standard operating procedures are written to include all facets of the business, from quoting to shipping. Yet another measure to ensure Tidewater provides top-notch continuous forms and generic insert printing, these procedures will only serve to enhance an already impressive history of quality and on time performance clients have come to expect from Tidewater.

Sections in the SOP include a quality system, management, training, error procedure, process flow, quality procedure, maintenance, safety procedure, and more. Each of these sections, broken down in many cases by job position, is written in a style similar to those with ISO 9001 certification.

Employees at all 3 of Tidewater’s facilities have welcomed the procedures with open arms. In addition to providing written direction for all operations they perform, they have overwhelmingly found comfort in the structure that such a system provides. All employees made significant effort to learning and, in many cases, improving the written procedures.

“It provides the foundation company of our size really needs,” says Geoff Eisenberg, Vice President of Operations for Tidewater. “We built our program from the ground up, and I think our clients will notice and appreciate the enhancements the new procedures will bring. I’m proud to be apart of a team that sees the need for constant improvement.”


Tidewater Direct specializes in the efficient, quality web offset print production of high volume direct mail component parts and packaging inserts. With 3 locations in Maryland and Iowa and a production footprint of 200,000 square feet, Tidewater is equipped to meet the tightest deadlines and highest volume demands.

Contact Information:
Tidewater Direct, LLC
300 Tidewater Drive, Centreville, MD 21617